In order to streamline our investigation and ensure accurate assessment, kindly adhere to the following steps if you encounter any issues with your order:
- Do not accept tempered packaging: If you suspect that the packaging has been tampered with upon receiving your order, we strongly advise you not to accept the package. This will help maintain the integrity of the evidence.
- Create an unboxing video: Before opening the package, please record an unboxing video. This video should clearly show the condition of the package and the unboxing process. This documentation will be vital for our investigation.
- Contact us with your claim: Reach out to our customer support team with your claim of an empty or tampered package. Provide us with your order details, along with the unboxing video as evidence. You can send the video to [email protected].
- Allow 15 days for investigation: Please note that our investigation process requires a minimum of 15 days to thoroughly assess the situation, gather relevant information, and provide you with a comprehensive response.
- Our commitment: We are dedicated to resolving this matter promptly and ensuring that you receive the appropriate resolution. Your cooperation and patience during the investigation are greatly appreciated.
Once we have completed our investigation, we will promptly get back to you with our findings and any necessary next steps.
Thank you for your understanding and cooperation in this matter. We value your trust in our products and services, and we are committed to addressing any concerns you may have.