Frequently Asked Questions

Once the order is dispatched can’t be cancelled or altered. If not shipped, you can contact us via email or phone, we will do our best to help you.

Currently, we are shipping products only within India

Once your order has been dispatched from our store, You can track the status from our store, we have emailed you a tracking link to your email

 The estimated shipping time (in business days i.e. excluding public holidays and Sundays) is 3 days and delivered within 8 working days once shipped. Also is mentioned against every item and may vary from item to item.

 For any warranty claim within the warranty period, you can contact Creative’s authorised service centre.

We haven't launched affiliate program yet. We will going to launch it soon.Stay tuned for update.

No Returns applicable, only replacement is possible. For damaged products, please send us an Unboxing product video to review the request, if your case is genuine we will arrange a replacement.

Customer to contact our customer support at  https://asia.creative.com/contactus/ . Upon confirmation of the faulty unit, our customer support will direct you to the service center for product replacement.

Credit/Debit Cards, Netbanking, UPI

In order to streamline our investigation and ensure accurate assessment, kindly adhere to the following steps if you encounter any issues with your order:

  1. Do not accept tempered packaging: If you suspect that the packaging has been tampered with upon receiving your order, we strongly advise you not to accept the package. This will help maintain the integrity of the evidence.
  2. Create an unboxing video: Before opening the package, please record an unboxing video. This video should clearly show the condition of the package and the unboxing process. This documentation will be vital for our investigation.
  3. Contact us with your claim: Reach out to our customer support team with your claim of an empty or tampered package. Provide us with your order details, along with the unboxing video as evidence. You can send the video to [email protected].
  4. Allow 15 days for investigation: Please note that our investigation process requires a minimum of 15 days to thoroughly assess the situation, gather relevant information, and provide you with a comprehensive response.
  5. Our commitment: We are dedicated to resolving this matter promptly and ensuring that you receive the appropriate resolution. Your cooperation and patience during the investigation are greatly appreciated.

Once we have completed our investigation, we will promptly get back to you with our findings and any necessary next steps.

Thank you for your understanding and cooperation in this matter. We value your trust in our products and services, and we are committed to addressing any concerns you may have.

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