Frequently Asked Questions
Can i edit or cancel order after it has been placed?
Once the order is dispatched can’t be cancelled or altered. If not shipped, you can contact us via email or phone, we will do our best to help you.
Can i get GST input credit for my purchase?
Yes , To receive a GST invoice, please include your GST number in the notes when placing your order. After placing the order, kindly send us your GST certificate immediately. We will issue the GST invoice by the first week of the following month. Please note that the invoice date and number will remain the same; we will only add the GST number manually. The invoice provided during delivery will not include the GST number.
Do you ship outside India?
Currently, we are shipping products only within India
How do i track my order?
Once your order has been dispatched from our store, You can track the status from our store, we have emailed you a tracking link to your email
Also you can track order using link - https://india-creative.shiprocket.co/tracking/ by entering your order no.
How long it will take to receive my order?
The estimated shipping time (in business days i.e. excluding public holidays and Sundays) is 3 days and delivered within 8 working days once shipped. Also is mentioned against every item and may vary from item to item.
How to claim warranty?
For any warranty claim within the warranty period, you can contact Creative’s authorised service centre.
How to participate in affiliate program?
We haven't launched affiliate program yet. We will going to launch it soon.Stay tuned for update.
How to return product ?
No Returns applicable, only replacement is possible. For damaged products, please send us an Unboxing product video to review the request, if your case is genuine we will arrange a replacement.
What if faulty product received ?
Customer to contact our customer support at https://asia.creative.com/contactus/ . Upon confirmation of the faulty unit, our customer support will direct you to the service center for product replacement.
What payments do you accept?
Credit/Debit Cards, Netbanking, UPI
